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Shopping at is easy:

  1. Register an account or login in to your account at 
  1. To add items in your cart, click on “Add to Cart” for the item you wish to purchase
  2. To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
  3. Review your order at the Cart Page. Once you are ready to place the order, check out the shopping cart
  4. Fill up the contact information and shipping address
  5. Confirm the shipping method (Currently only  Registered Mail is available)
  6. Select the payment method and fill up the card details you have selected “Credit Card” as you payment method.  
  7. Complete Order
  8. If you have selected “Bank Transfer” as your payment method, please fill up the Bank Transfer Details form. 
  9. Once the payment is completed, we will ship out your item(s) within 1-2 working days.
  10. You may track your order status in “Account” , the button is located at the top right of the page.


What kind of payment method may I use at

  • Credit Card (Visa/Mastercard/AMEX)
  • Bank Transfer

For customer who chose Bank Transfer as the payment method, please fill up the Bank Transfer Details form. 


We only ship within Singapore and currently only Registered Mail option is available. It shall deliver within 2-5 business days upon dispatch. 

We hope our beloved customers might note that COOOLGO BEAUTY does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.

Office Hours are from Monday to Friday, excluding Public Holidays. 


For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This exchange & return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

For more information, please refer to our  Return & Exchange Policy page.


For any reason you are unsatisfied with your purchase, you may return your item(s) for a full refund within 14 calendar days from delivered date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For more information, please refer to our  Return & Exchange Policy page.

Still can't find what you're looking for?

You can always email us at or SMS/WhatsApp us at +65 8733 7790. We'll do our best to get back to you as soon as possible. Do include all relevant details that will allow us to help you better.